The Coastal Companies Privacy Policy
At The Coastal Companies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains our practices regarding personal information collected through our website (the “Site”). If you provide information to us through other means (e.g., in person or by phone), a separate privacy policy may apply. The Site is intended for use by adults 18 years or older. Reservations may only be made by adults who can legally enter into contracts.
1. Information We Collect
We collect personal information that you voluntarily provide, including:
– Name
– Postal address
– Email address
– Phone number
– Other identifying information
We may also automatically collect information through web technologies such as:
– IP address
– Browser type
– Cookies
2. How We Use Your Information
We use the information we collect to:
– Respond to inquiries and requests
– Provide services and property information
– Communicate with you about our offerings (including marketing communications)
– Improve our Site and services
– Conduct internal research and analysis
By submitting your information, you agree to receive marketing communications from us via email and phone/SMS, in accordance with applicable laws. You can opt out at any time by following the instructions in those communications.
We may share information with:
– Fulfillment partners and independent sales agents to follow up with your inquiries
– Affiliates and trusted service providers (such as email marketing platforms and customer relationship management providers) to help us deliver and improve our services.
We do not sell or share your personal information with third parties for their own marketing purposes. We may disclose information if required by law or to protect our legal rights.
3. Your Privacy Rights
Depending on where you live, you may have the right to:
– Request access to the personal information we have collected about you
– Request that we delete your personal information
– Request information about how we collect, use, and share your personal information
To exercise these rights, please call 800.262.7820. We will respond to your request in accordance with applicable law. We will not discriminate against you for exercising your privacy rights.
Legal Basis for Processing
We process your personal data based on:
.Your consent (e.g., newsletter sign-up or SMS Opt-in).
. Contractual necessity (e.g., service delivery).
. Legal obligations.
. Our legitimate interests (e.g., improving services).
4. Data Retention and Data Sharing
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
We do not sell your data. We may share your information with:
. Trusted service providers under strict confidentiality agreements.
. Legal authorities if required by law. We ensure all data transfers outside the EU comply with GDPR safeguards.
5. Cookies
Our Site uses cookies to enhance your experience. Cookies store information that helps recognize returning visitors and customize their experience. You can choose to disable cookies in your browser settings, but doing so may affect functionality.
6. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. The Site is intended only for individuals 18 and older. If we become aware that we have inadvertently collected such information, we will delete it.
8. Data Security
We take reasonable precautions to protect your personal information. However, no data transmission or storage system can be guaranteed 100% secure. Access to your information is restricted to employees and contractors who need it to perform their job functions.
9. Updating Your Information / Opting Out
To update your personal information or opt out of future communications, please call 800.262.7820. We will make reasonable efforts to honor your request, but some information may persist in our records or backups.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.
Effective Date: March 19, 2026
11. SMS TERMS and CONDITIONS
SMS For
Consent Communication
Mobile Opt in, SMS Consent, and phone
numbers collected for SMS communication purposes will not be shared with any
third party or affiliates for marketing purposes.
Types
of SMS Communications
If you have consented to receive text messages from The Coastal Companies, you may
receive text messages related to initial message reply, reminders and your
bookings along the lines of:
“Hello Thank you for contacting The Coastal Companies, how can we help you? Reply Stop
to opt-out at any time. Message and data rates may apply, for assistance, text
Help” or visit our Privacy Policy at
https://www.thecoastalcompanies.com/privacy-policy-2/
or our Terms of Service at
https://www.thecoastalcompanies.com/terms-and-conditions/
When you sign up for text messages with
The Coastal Companies, you are signing up to receive text messages related to
your relationship with The Coastal Companies. These messages may include:
- Meeting reminders
- Ticket notifications and updates
- Invoices
- Late Payment Notifications
Opt-in and Opt-out SMS Communications
· Opt-In Method: Customer will Opt-In
for SMS messaging from The Coastal Companies through intakes discussions or initiating an
SMS conversation. This agreement for SMS
will not be shared with third parties for marketing purposes.
· Opt-out: Customer will be able to
Opt-out from SMS messaging from The Coastal Companies by replying STOP at any
time to any received SMS message. Your
opt-out request will generate one final message confirming that you have been
unsubscribed. You will no longer receive SMS messages from The Coastal
Companies.
You can Opt back In at any time by replying START.
· To receive assistance you may always reply HELP within the text message thread. If you are experiencing issues with the messaging program you get help directly at 910.842.4939. Carriers nor The Coastal Companies are not liable for delayed or undelivered messages.
· Message and data rates may apply
for any messages sent to you from us and to us from you. Message frequency may
vary.
